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Ticket terms and conditions

Last updated 29 September 2026

Entity: Spectra Recreation LLP

Registered Address: S.P. No. 2, FP 254, Opp. Paradise Park, Hebatpur Cross Road, Thaltej, Ahmedabad – 380059

Website: www.spectramuseum.com

Contact: info@spectramuseum.com

1. Conditions of Sale

  • Tickets are issued by Spectra Recreation LLP (“Spectra Museum”) and governed by these terms.
  • Entry is allowed only with a valid ticket purchased from Spectra’s authorized channels.
  • All tickets are non-refundable, non-transferable, and non-exchangeable.
  • Each ticket is valid only for the specified date and time slot.
  • Spectra reserves the right to refuse entry or remove any visitor violating rules or causing disruption.
  • Tickets cannot be used for resale, barter, or promotion without Spectra’s written permission.

2. Refund / Cancellation Policy

  • All sales are final. No refunds or cancellations are permitted once payment is completed.
  • No refund is issued for no-shows, partial attendance, or missed time slots.
  • If Spectra cancels or reschedules a session for operational reasons, guests may be offered an alternate date or a voucher of equivalent value.
  • Partial closures of installations do not qualify for compensation.

3. Individual Access - Child or Adult

  • Child/Adult Ticket: Ages 2 and above.
  • Infants below 2 years enter free but must be accompanied by a paying adult.
  • Tickets provide a single entry per person for one session (approx. 60–90 minutes).

4. VIP - Individual Access - Child or Adult

Upgrade to an elevated journey through Spectra.

VIP Access Includes:

  • Admission & priority entry via dedicated lane
  • 2-hour guided tour with a personal VIP host
  • Complimentary refreshments & snacks upon arrival
  • VIP lanyard and farewell gift
  • 20% discount on all merchandise
  • Access to all rooms and installations
  • Recommended duration: 60–90 minutes

Terms:

  • One guest per VIP ticket (adult or child).
  • VIP tickets are strictly personal and cannot be shared or transferred.
  • All general ticket terms apply equally to VIP guests.

Entry terms

Last updated 29 September 2026

1. General

By entering Spectra Museum, you agree to follow all safety guidelines, signage, and staff instructions to ensure a safe and enjoyable experience for all.

2. Definitions

  • “Spectra” means Spectra Museum operated by Spectra Recreation LLP.
  • “Guest” or “Visitor” means any person entering the premises.
  • “Experience” means any interactive installation or digital exhibit within Spectra.
  • “Ticket” refers to a valid entry pass purchased through Spectra’s official booking channels.

3. Tickets

  • Each ticket allows one-time entry during the booked time slot.
  • Late arrivals may shorten visit duration; refunds will not apply.
  • Spectra may adjust ticket categories or pricing without notice.
  • Damaged or lost tickets cannot be reissued.

4. Enjoying Our Experiences

  • Treat all installations gently and follow posted instructions.
  • Food, drinks, and smoking are prohibited inside exhibition areas.
  • Maintain a respectful noise level to preserve the ambiance.
  • Running, jumping, or tampering with equipment may result in removal from the premises.

5. FacePass and Contactless Services

  • Spectra may use Wristbands or similar biometric systems for contactless entry.
  • By using these systems, visitors consent to the collection and use of limited data for security and access purposes, per the Privacy Policy.

6. Closures and Unavailability

  • Certain rooms or installations may close temporarily for maintenance or private events.
  • Spectra will attempt to inform guests in advance, but no refunds are issued for partial closures.

7. Attractioning

  • Some experiences include flashing lights, strobe effects, and loud sounds.
  • Guests with light or sound sensitivities should exercise caution.
  • Spectra is not liable for health-related discomfort arising from participation.

8. Photography and Filming

  • Personal photography and short videos are welcome for private use.
  • Commercial shoots, tripods, or drones require prior written approval.
  • White color cloths are more suitable for photography purpose
  • By entering, you consent to Spectra capturing your image for marketing or archival use.

9. Liability

  • Entry to Spectra Museum is at your own risk.
  • Spectra is not responsible for personal injury, loss, or property damage unless due to proven negligence.
  • Visitors must secure their belongings at all times.

10. Notices

All inquiries can be directed to:

📩 info@spectramuseum.com

11. Right to Amend

Spectra reserves the right to modify these terms anytime without prior notice.

12. Governing Law and Jurisdiction

These terms are governed by the laws of India and subject to the jurisdiction of Ahmedabad courts.

General terms of use

Last updated 29 September 2026

1. General

These terms apply to all website visitors, guests, and users interacting with Spectra’s digital and physical properties.

2. About Us

Spectra Museum is India’s first multi-sensory digital recreation space blending art, science, and technology – operated by Spectra Recreation LLP, Ahmedabad.

3. Copyright Notice

All content, visuals, logos, and text on this site belong to Spectra Recreation LLP.

Reproduction, modification, or reuse without written consent is prohibited.

4. Prohibited Uses

Visitors must not:

  • Tamper with Spectra systems or attempt unauthorized access.
  • Use Spectra’s branding for personal or commercial promotions.
  • Misuse website content for misleading representation.

5. Social Media Rules

  • Share your experiences responsibly using #SpectraMuseum.
  • Do not post content that misrepresents installations or staff.
  • Spectra may request removal of offensive or misleading content.

6. Terms of Use

Using this website or entering Spectra’s premises signifies acceptance of all terms and conditions outlined across the Ticket Terms, Entry Terms, and Privacy Policy pages.

Privacy policy

Last updated 29 September 2026

1. About This Policy

This Privacy Policy explains how Spectra Museum collects and processes personal information during website visits, ticket purchases, or museum entry.

2. Personal Data We Collect

Spectra may collect:

  • Name, contact details, and ticketing information
  • Payment data (processed securely by third-party payment providers)
  • Images, video footage, or biometric data (FacePass users)
  • Voluntary feedback, forms, or communication records

3. How We Use This Data

Your data is used to:

  • Facilitate ticket purchases and check-ins
  • Ensure visitor safety and security
  • Improve operational efficiency and user experience
  • Communicate updates or support information

Spectra never sells or rents your data to third parties for marketing purposes.

4. Data Protection & Security

We implement administrative and technical safeguards to protect your personal data from loss, misuse, or unauthorized access.

5. Contact

For privacy-related queries, email info@spectramuseum.com with the subject line Privacy Query.

Refund policy

Last updated 29 September 2026

Refund Eligibility

All ticket purchases made for Spectra Museum experiences – including General, VIP, or Group tours – are non-refundable once confirmed.

Refunds are only applicable in the following situations:

  • The museum is closed due to unforeseen circumstances (maintenance, safety issues, or government restrictions).
  • The scheduled experience or event is cancelled by the Spectra management.
  • A duplicate transaction was made accidentally through the same payment mode.

Refund Process

In eligible cases:

  • Guests must email info@spectramuseum.com with their booking ID, transaction details, and reason for refund.
  • The refund request will be verified and processed within 7–10 working days.
  • The refunded amount will be credited back to the original payment source only.

Non-Refundable Conditions

Refunds will not be issued for:

  • Personal schedule changes, no-shows, or late arrivals.
  • Partial use of a package or ticket.
  • Dissatisfaction based on personal expectations after the tour.

Special Cases

In case of medical emergencies or travel disruptions, management may, at its discretion, offer a rescheduling option instead of a refund.

Cancellation policy

Last updated 29 September 2026

Ticket Cancellations by Visitors

Once a ticket (General or VIP) is purchased, it cannot be cancelled. All sales are final and non-transferable.

To request rescheduling, please contact:

Email: support@spectramuseum.com

Call: +91 9512533322

Cancellations by Spectra Museum

Spectra Museum reserves the right to cancel or modify tours due to:

  • Safety or technical concerns.
  • Unforeseen maintenance or special events.
  • Acts of nature or government directives.

In such cases, visitors will be given the option to:

  • Reschedule their visit at no extra cost.